4 weeks ago
Hello, I ignore if I am the only one to wait, unsuccessfully, for an answer of the customer service of BRP but I decided to join E-nation and to inform the other members of my situation. I hope that my comment will incite the Customer service of BRP, to show more professionalism and respect to his customers.
I subjected, a few months ago, to the Customer service, a file concerning the numerous problems met with my 25 E-tec. The representative of BRP in Canada, M. Chistopher Smith called me and ask for me for a supplement of information concerning my dealer as well as proof of the spending incurred by these problems.
Having passed on the wanted information and receiving no news of Mr Smith or quite different person responsible for the file, I tried repeatedly, by the Customer service of BRP, to communicate with M, Smith.
In every call it is the same tune, desk clerk always informs me that Mr. Smith was not available and that she can leave him, for me, a message in her voice mailbox. The problem it is because Mr. Smith never returns my call.
Further to this comment, I hope sincerely that Mr. Smith or another representative of BRP will have the kindness to communicate with me.
On the other hand, the fact of using E-nation allowed me to acquaint with comments and with interesting and enriching informations of the other members.
4 weeks ago
I am sorry to hear of your situation.
If you could post or message the engine model and serial number and your contact information, I would be happy to forward your concerns to the after-sales support department.