Please accept my apologies for the issues that you have experienced with your Evinrude. That is not normal occurance as you can imagine.
Can you give me the serial number of the motor and your contact information and I will get it forwarded to the proper department?
You should be hearing something soon.
When the motor is checked out and repaired, please come back here and let us know what was found, what the factory did to help you out, and if you are pleased with outcome.
I got my motor back from dealer today.They found my problem.was not the motor at all.There is a clear flexable tube in the plastic 6 gallon tank that had a hair line crack in it and was sucking air instead of fuel.Between my Dealer and the evinrude tech guysdid a great job on finding the problem.Thank you Evinrude for the service and concern on getting this engine going again. I am Happy,Happy Happy!!! P.S thank you Blue waterBill for the Info also.
Yes I have seen and heard starter motor problems on all brands of outboards. I sure hope you do not have wing nuts and the battery mets the min CCA. A switched on tech will be easily able to diagonise a sluggish starter with a voltage drop test and fix the problem.