We are very sorry to hear about your disappointment in your Evinrude Outboard motor. Evinrude has a support team to help out dealers that encounter problems that are hard to diagnose and your dealer should take advantage of their expertise.
You may want to send an email with the engine serial number, dealer name, and a brief history to
"There is never just one thing wrong with a boat";
-- Travis McGee, main character in a book series by John D. McDonald
The factory recommends that a properly trained technician service your Johnson or Evinrude outboard motor. Should you elect to perform repairs yourself, use caution, common sense, and observe safety procedures in the vicinity of flammable liquids, around moving parts, near high-temperature components, and working with electrical or ignition systems.
The information offered here is only general in nature and should not be construed as complete factory approved procedures, techniques, or specifications. Always use the proper service manual for your motor, up-to-date service literature, the correct tools, and have an understanding of how to proceed with troubleshooting and repair methods. If you are unsure or uncomfortable with a procedure, a situation, or a technique, enlist the services of a factory trained technician.
04-24-2019 08:54 - edited 04-24-2019 09:41
If accurate, these are the types of posts that are most disheartening. I get that all motors have issues from time to time, but when a manufacturer's 'support team' and dealers can't get a motor back up and running, then they need an alternative plan. Like get that person a loaner motor, or a buy back program, or send one of the Ninja support people to the problem engine... or something. A ten year warranty is of no use in a case like this. Ultimately, it's in no ones interest to have an engine out there that is not running.
I have a 2 plus year old g2 250ho that has had it's problems, several powerhead replacements. 2 were not BRP's fault however I have never been off the water longer than 1 week the service was excelent. BRP even sent a tech down to check that the last power head was installed correctly. They took it for a ride with the laptop hooked up to it and so far so good. I have buddies with other brand engines that had to wait 2 month on parts so everybody has it's problems.