07-03-2018 10:25 - edited 07-03-2018 10:27
When you said it sputtered and then would not start, did it crank over but not fire up or did you turn the key to START and nothing happened?
It sounds like the root cause of the problem you experienced has not been found or corrected. Ask the dealer if they contacted Evinrude tech service for assistance in finding the problem. Often weird problems are not the fault of the engine but from something related to a boat's fuel or electrical system. All that has to be inspected.
You can also send an email to Evinrude with the engine serial number, dealer name, and what has transpired to http://www.brp.com/en/forms/contact-us.html
"There is never just one thing wrong with a boat";
-- Travis McGee, main character in a book series by John D. McDonald
The factory recommends that a properly trained technician service your Johnson or Evinrude outboard motor. Should you elect to perform repairs yourself, use caution, common sense, and observe safety procedures in the vicinity of flammable liquids, around moving parts, near high-temperature components, and working with electrical or ignition systems.
The information offered here is only general in nature and should not be construed as complete factory approved procedures, techniques, or specifications. Always use the proper service manual for your motor, up-to-date service literature, the correct tools, and have an understanding of how to proceed with troubleshooting and repair methods. If you are unsure or uncomfortable with a procedure, a situation, or a technique, enlist the services of a factory trained technician.
Boat is still in shop. Been there a total of 6 weeks (two seperate times) so far this year. I've been trying to contact Evinrude through that link you posted, but after entering all the information and submitting it, it just says that its unavailble and they're trying to fix the issue. I've even called them and was given a direct email to send my probelm to, have sent an email twice to that address, and still no response. I spoke to a custom service agent and started to explain what was going on with my motor and then about half way through got mysteriously disconnected. This whole thing is getting so agrivating. How is it that I have a brand new boat and motor and yet I can't use it because the motor doesn't even run. This just doesn't make any sense to me. If it was anything else, I would have been done with it and returned the darn thing by now!