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Captain
Posts: 243
Registered: ‎09-07-2018

Am I correct in thinking this should have been covered under warranty?

[ Edited ]

Re: 2018 135 HO with the ten year warranty. First season (late in the season last year) it threw some ‘hot air sensor’ alarms when trolling. Due to where I was living (no Evinrude dealers around) I pulled the boat out and winterized it. We ended up moving to an area that had an Evinrude dealer close by. Then the Covid thing hit so they weren’t doing servicing. Anyway just recently got it in and I finally got the boat back from the Evinrude dealer today.

 

I was told last year by one dealer (the one that sold the motor to the hull builder) that there was a firmware update that would fix the ‘hot air sensor’ alarm and likely the fact that it wasn’t displaying the ‘winterization complete’ readout on the Icon Pro gauges. He started a ticket on the issues with Evinrude.

 

Picked up the boat today and got charged for the firmware update, checking that the update fixed both the ‘hot air sensor’ alarm and that it went through the winterization process correctly. I have questioned them on not covering the update and to ensure the update corrected the 'hot air sensor' issue and the 'winterization' issue.  Their tech confirmed that the boat is now working correctly - both winterization and no more 'hot air sensor' alarms.  

 

They are looking into the warranty coverage, but wondering what your thoughts are? What are my options, should they come back and tell me these things are not covered?  Thanks.

Captain
Posts: 951
Registered: ‎08-20-2017

Re: Am I correct in thinking this should have been covered under warranty?

I am a dealer tech in the southern US. Updates that all engines need are covered by warranty.
The "air temperature" update is only needed on some engines and should be covered if your engine report shows that your engine has set air temp codes. Your current dealer is taking the proper steps to get this covered.
Captain
Posts: 243
Registered: ‎09-07-2018

Re: Am I correct in thinking this should have been covered under warranty?

Copy, thank you.

Captain
Posts: 243
Registered: ‎09-07-2018

Re: Am I correct in thinking this should have been covered under warranty?

Well, no reply from BRP after their initial email.  Guess that says it all.

 

Bend over boys and girls.

Captain
Posts: 243
Registered: ‎09-07-2018

Re: Am I correct in thinking this should have been covered under warranty?

Unbelievable!  After sending BRP several messages and leaving phone messages, this is what I received back yesterday: (In other words, BRP doesn't know what their warranty is, or covers - and basically we are all on our own). 

 

Hello Al,

 
Thank you for the message, we do apologize for the delay.
 
Upon going over your file please see below the results.
 
We recommend that you contact your dealership as they would know best if the firmware is covered.
 
They may need to reach out to their support group for assistance.
 
Should you have any other questions or comments, do not hesitate to reach us by replying to this email or at 1-844-345-4277. 

Once again, thank you for contacting EVINRUDE, 


Angie-BRPcare

 

Captain
Posts: 243
Registered: ‎09-07-2018

Re: Am I correct in thinking this should have been covered under warranty?

So I responded to BRP, saying that the 'dealer' isn't addressing my concerns and so far their response has been that they don't like dealing with BRP because they never pay and that they are looking into it (since June).  Then I get this back from BRP ... So much for someone looking out for us.

 

Good Day  Al,

 
Thank you for the response, we apologize for any inconveniences. 
 
We at customer care are not able to overturn the warranty decisions.

We recommend that you contact your dealership as they will have the specifics as to why your warranty is not approving the updates.
 
If you dealer requires additional assistance, we invite them to reach out to their dealer support group for assistance.

Have a good rest of your day
 
Angie-BRPcare